Data Deletion Policy

1. How to Request Account or Data Deletion

Users who want to delete their Mama567 account or request removal of eligible personal information can contact the platform through the official support or help channel. To help us identify the correct account, the request may need to include information such as the registered mobile number, username, or other relevant account details.

2. Account Ownership Verification

Before processing a deletion request, Mama567 may need to verify that the request has been submitted by the account owner or an authorized individual. Verification may involve confirming registered contact information, account details, or completing other reasonable security checks.

This verification process is intended to prevent unauthorized individuals from deleting another person's account or personal information.

3. Information That May Be Deleted

Once the request has been verified and processed, Mama567 may delete or anonymize personal information that is eligible for removal. Depending on the account and applicable requirements, this may include:

• Personal and profile information associated with the account.
• User-provided account details that are no longer required.
• Support information that is eligible for deletion.
• Login and account activity information that is no longer necessary for security or operational purposes.
• Other personal information that Mama567 is not required to retain under applicable obligations.

4. Information That May Be Retained

Deleting an account does not necessarily mean that every record associated with the account can be removed immediately. Certain information may need to be retained for legitimate operational, legal, security, or compliance reasons.

This may include:

• Records required for legal, tax, accounting, audit, or regulatory purposes.
• Information needed to investigate suspected fraud, abuse, disputes, unauthorized activity, or security incidents.
• Records necessary to establish, exercise, or defend legal claims.
• Information required to protect Mama567, its users, service providers, or the security and integrity of the platform.

Where information is retained, it will be kept only for the period and purpose reasonably necessary or required by applicable law.

5. Processing Time

Verified data deletion requests are generally processed within 30 days. Some requests may require additional time because of account verification, technical limitations, security investigations, legal obligations, or other legitimate requirements.

If additional information or verification is required, Mama567 may contact the user through the available support channel.

6. What Happens After Deletion

After an account deletion request has been completed, access to the associated account may be permanently disabled and eligible personal information may be removed or anonymized. Information that has been deleted may not be recoverable.

Users should save any account-related information they may need before requesting permanent deletion.

7. Cancelling a Deletion Request

A deletion request may be cancelled if the request has not yet been completed. Once the deletion process has been finalized, restoration of the deleted account or information may not be possible.

8. Data Deletion for Specific Information

Where applicable, users may request deletion of specific eligible personal information without requesting complete account deletion. Mama567 may review such requests individually based on the type of information involved and any applicable legal, security, or operational requirements.

9. Contact and Support

For questions about account deletion, personal data removal, or this Data Deletion Policy, users can contact Mama567 through the official support or help section available on the website or application.